01 · UX intelligence

Build UX intelligence

UX as a scalable operating system. I design UX for humans and machines, making product knowledge clearer, more trustworthy, and easier to use at scale.

UX strategyContent systemsInformation architectureConversational designAI readinessProduct strategy

Structure product knowledge◆Govern canonical sources◆Measure retrieval quality◆Improve customer trust◆ Structure product knowledge◆Govern canonical sources◆Measure retrieval quality◆Improve customer trust◆

80%of automated crawls shifted to official production sources

18untracked user-impacting changes surfaced in three weeks

22–26point retrieval-readiness score for production materials

The point of view

Good UX is becoming AI infrastructure.

If people cannot understand the product, machines will struggle too. I made information structure, source quality, and retrieval readiness visible as product-experience concerns.

What changed

Hidden maintenance risk became an observable signal.

Teams gained clearer standards, source governance, and repeatable review loops that improved answer quality before ambiguity reached customers.

The operating model

Improve the source. Improve the answer.

A repeatable system for making product knowledge useful to customers, teams, and AI-assisted experiences.

01FindIdentify where product truth lives.

02StructureMake each section independently useful.

03GovernRoute systems toward canonical sources.

04MeasureTrack retrieval quality and clarity.